| Q. | Do you provide technical support with VPS Hosting? |
| A. | Your Windows VPS server is self-managed just as you would a standard dedicated server. You'll have full access to the server and are expected to have a certain level of technical expertise at operating a server. However, you're not alone. If you require additional assistance in managing the server you can open paid technical support tickets and our team of system administrators will assist. |
| Q. | Do I have to install software updates and security patches? |
| A. | No. With the VPS platform we use, updates to the operating system and vps platform are handled by our system administrators, you do not need to install operating system service packs or hot fixes. However, updates to your website or additional applications you may have installed are managed by you and will require you to update them. |
| Q. | Can I install anything or run any program I want? |
| A. | Yes. You're administrator of your own server, have full control of it and can install any application you want. All installed programs and server activities must not break any laws and must abide by our acceptable use policy and terms of service. Please understand we have a strong anti-spam policy and spamming, phishing or similar activities are NOT ALLOWED. |
| Q. | Will you install or provision my software for me? |
| A. | Plesk, MailEnable, IIS Web server, IIS FTP server and DNS server are all installed as part of Plesk and provides a complete hosting solution upon request. Beyond that anything else installed would require a separate support ticket to be opened or be installed and managed by the client. |
| Q. | Can I run MS SQL on my Windows VPS server? |
| A. | Yes. However we recommend you run MS SQL Express. The other recommended solution would be for use of our shared MS SQL servers which are reasonably priced at $10/month for 100MB of database space. |
| Q. | Can I run UNLIMITED Websites on my Windows Virtual Private Server? |
| A. | You can run as many websites on your VPS as you are comfortable with. In fact many budget conscience resellers opt for VPS servers over dedicated servers. Like any server, memory, cpu and disk space resources are limited based on your VPS configuration and that coupled with what type of websites you're operating ultimately dictates how many websites you'll fit on your VPS. |
| Q. | How do I access and control my VPS server? |
| A. | You'll have full remote desktop (RDP or Terminal Services) access to the server. If you opted to have a hosting control panel installed you'll be able to manage the VPS with that as well. |
| Q. | Does your VPS support ASP.NET, AJAX, Silverlight, XAML or Sharepoint? |
| A. | Yes. The VPS server supports all of these technologies and any other framework you opt to install including java server pages, apache, cold fusion, PHP, etc. It's up to you or your server administrator to install and configure these applications but you should be able to install anything on the VPS that you're able to install on a physical server. |
| Q. | Do I have burstable CPU, Memory and Diskspace? |
| A. | Our VPS servers are all dual quad core xeon servers and you're able to burst up to maximum CPU usage. Memory and Diskspace in a windows VPS server is not burstable. Memory can be adjusted in real-time though and not require a reboot. Please note, VPS servers are a shared resource and you're VPS is not allowed to impact the performance of the other VPS's on the physical machine. |